Payment and charging.
All orders require payment in advance via one of the payment methods offered on the site. The moment your card (or other payment method) is actually charged is the reference point for the cancellation window below.
Returns.
For food safety reasons, products cannot be returned once delivered.
Cancellation - 24 hours.
You may cancel an order by written notice to contact@aspastry.com within 24 hours of the moment you were charged, regardless of payment method used. A cancellation received within that window will be refunded in full to the original payment method.
Once 24 hours have passed from the charge, your order enters production and can no longer be cancelled; we do not guarantee a refund after this point, except where required by law (see "Your statutory rights" below).
Our bakery items are made to order and are perishable food goods. Under the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010 (תקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010), perishable food is exempt from the standard 14-day cancellation right that otherwise applies to distance sales in Israel. The 24-hour cancellation window described above is offered voluntarily, beyond what the law requires, and should not be read as an acknowledgment of a broader statutory cancellation right.
Pickup.
Pickup orders are ready within 3 business days (excluding Fridays and Saturdays) of the order date. Pickup happens in one of two windows: 08:30–10:30 or 18:30–20:30. We'll notify you in advance which window and when to arrive to collect your order; pickup is conditioned on arriving per the notice we send you.
Standard delivery.
Standard delivery is available for orders of ₪150 or more, plus a ₪15 delivery fee, and is fulfilled within 5 business days of the moment you're charged. Standard delivery is available only to addresses in Ramat Gan and Giv'atayim.
Scheduled delivery for events.
For orders of ₪1,000 or more, plus a ₪50 delivery fee, you can schedule delivery for a specific date ("scheduled delivery") - recommended for family events, corporate events, and similar occasions. The scheduling window is a minimum of 2 weeks and a maximum of 3 weeks from the order date. Scheduled delivery is available only to addresses in Ramat Gan, Giv'atayim, Tel Aviv-Yafo, and Petah Tikva.
Charging for scheduled orders.
Because of the quantities and ingredient availability involved, scheduled delivery orders are only charged after a confirmation phone call with you to verify order details - regardless of order size.
Carrier delays.
If delivery is delayed due to an issue with the shipping carrier, you'll have the right to a full refund of the amount paid, based on the delivery option you originally selected.
Product standard after delivery.
Once an order has been delivered to you, whether handed to you directly or left at your delivery address per your instructions, we do not commit to any compensation, replacement, or refund for claims relating to product quality. We recommend checking your order as soon as you receive it and contacting us promptly with any issue.
Allergens.
Our kitchen handles nuts, gluten, dairy, eggs, and sesame. Allergen declarations appear on every product page and in our allergen matrix; they're accurate to the best of our knowledge, but cross-contact cannot be ruled out.
Gift cards.
Valid for at least two years from purchase as required by law, redeemable against anything we make, and not exchangeable for cash, except for a residual balance: if a balance of 5% of the card's value or ₪100 (whichever is lower) or less remains after redemption, that balance is refunded in cash, as required under the Consumer Protection Law. When you buy a gift card for someone else, the recipient email you provide is used to deliver the gift card code. To use a gift card, the recipient must sign in (or create an account) and redeem the code under Account → Payment (or during cart/checkout). On first successful redeem, the gift card is linked only to that account and its remaining balance is converted into account virtual credit (Shopify store credit) for that customer. Another account cannot redeem or spend the same code. At checkout, signed-in customers can see their remaining account credit and choose to apply it or pay the full amount by standard card/payment methods; unused credit stays on the account. Store operators can view and adjust customer gift cards and store credit in Shopify Admin. You may request an extension before the expiry date, contact us at contact@aspastry.com.
Pricing.
All prices include VAT. Delivery cost is shown before payment - never after.
Your statutory rights.
Nothing in this policy limits any non-waivable right you have under the Consumer Protection Law, 5741-1981 (חוק הגנת הצרכן), the Standard Contracts Law, 5743-1982 (חוק החוזים האחידים), or any other applicable law - including in relation to a defective product, a product that doesn't match what was ordered, or misleading practices. In those cases, contact us as soon as possible at contact@aspastry.com and we'll work in good faith to resolve it.